Application Monitoring

The increasing convergence of applications on IP networks is making management more complex and hindering optimum performance. Lack of visibility is the fundamental problem. When you have greater insight into network performance – especially at the application layer – you can you make more informed decisions to improve operations.

Telstra’s Application Monitoring Service is designed to give you end-to-end visibility from the application to the router. It is ideally suited for Telstra MWAN customers who need to improve the management and performance of mission-critical applications. Application Monitoring is also the first vital step in the journey towards application-assured networking.

Benefits of Application Monitoring

Superior visibility
Visibility from the application to the network with a convenient, unified view from the MWAN Customer Reporting portal

Improve availability
Resolve faults more rapidly by using a process of elimination across applications, networks and routers to improve availability

Enhance troubleshooting
Track trends, compare historical data and troubleshoot potential issues before they arise
 
Improved planning
More accurately forecast demand fluctuations or capacity upgrades, gain early warning of threshold breaches and evaluate capacity to introduce new applications

Governance
Recognise inappropriate traffic consuming network resources and assist in detecting servers that may be sending large volumes of data compromised by viruses or Trojans

Enhanced IP accounting
Identify ownership of network traffic between distributed sites and end users to allocate costs or bandwidth limits

Easy to deploy and activate
Application Monitoring uses existing capabilities in Telstra’s Cisco routers

Potential lower total cost of ownership
Removes the need to buy, manage and maintain 3rd party software and servers as well as the time and expense of internal IT resources

Experience the Telstra difference
Application Monitoring is the first step in Telstra’s journey towards an application-centric network model.

Further steps in the journey can include:

• An integrated portal with improved user access
• Consolidated reporting combining access, CPE and application layer data
• WAN optimisation services to enhance application performance
• Branch consolidation to improve distributed access to applications
• Centralisation of business systems using a hosted model
• Enhanced performance of mobile applications
• Improved network-embedded security
• Improved compliance management

In undertaking this journey, Telstra has a clear roadmap and commitment to simplify network management and enhance application performance. Proof of this is our investment of more than $2.5bn in transforming our networks to create Australia’s largest integrated IP platform. Today, Telstra’s networks provide greater reach, capacity, robustness and flexibility to support critical business applications. At the same time, our ownership of the network provides end-to-end visibility and control.

These capabilities are further supported by:

• Telstra’s breadth of managed services and hosted applications that seamlessly connect with customers’ IT systems and processes
• Proven track record, value-added services and competitive call-out SLAs
• Telstra’s scale, dedicated resources, and experience designing, building, improving and managing the largest networks in the country

Application Monitoring provides two reporting tools that link to the MWAN Customer Reporting portal, and is an optional, value-added service available only to Telstra MWAN customers.

Application Visibility & Usage Reporting
Application Visibility and Usage Reporting provides near real time and historical reports of:

• Visibility of the applications that are detected and identified on the network. The portal will present these both graphically and as a list 
• Data usage based on specific end users, site and application displayed as:
• top 10 identified applications detected per site
• top 10 applications by volume usage
• top identified end users by usage
• Other customisable reports are also available

Network Performance Reporting
Network Performance Reporting emulates data packets of specific application types to provide a synthetic view of network performance. By mimicking application behaviour, the report enables you to foresee how applications will perform on your network.

Network Performance Reporting provides near real time and historical reports of performance service metrics such as packet loss, jitter, and latency. The reports include:

• Traffic light view of network summary
• Drill downs to interface utilisation
• Response time overview
• Jitter and packet loss
• Other reports are also available