Telstra Integrated Messaging

Telstra Integrated Messaging (TIM) combines hosted platform access to Telstra’s SMS messaging technology with the ability to customise, connect and automate common office procedures from staff rostering and remote working to more sophisticated staff or customer communication, directly from a PC or machine to multiple mobile handsets.

TIM can minimise enterprise time and expense by integrating ready-to-deploy business messaging applications to your back end systems, or working to creating custom-built applications to suit any specific business needs or existing systems. TIM can include:

• Specialist end-to-end consulting and design of workplace operations applications
• High-capacity, secure SMS Desktop Messaging capability
• Real time monitoring, auditing, and evaluation of communication with in built reporting
• Access to applications licences ready to deploy and integrate with existing back end systems and processes

TIM has been developed in conjunction with Soprano Design Pty Ltd, one of Australia’s leading SMS applications developers. This partnership allows Telstra to deliver customised and ready made solutions, complete with end-to-end support.

Automate routine procedures to save time
Telstra Integrated Messaging (TIM) can be a ready-made solution for the offering of shifts to employees and automatically managing their responses. Alternatively your organisation can automatically manage and reply to thousands of incoming SMS competition entries or add SMS based authentication into your remote working or security policies. TIM can also integrate with existing back end applications or new, custom built applications creating a multitude of possibilities.

Create rich marketing opportunities

TIM helps you deliver personalised content directly to customer mobiles. Then TIM can automatically interact with customer response messages, capturing contact information without the expense or potential time delays of printing.

Create better group communication
Group messaging is a fast and efficient way of communicating with multiple customers or employees. The message sender can safely send communication via SMS without causing disruption to worker’s activities or business meetings. Automated message reply can keep customers informed and is ideal for efficient response to repetitive product enquiries, internal staff communications  or competition entries.

Experience the Telstra difference

Through an alliance with Soprano Design Pty Ltd, Telstra can provide highly specialised services in both messaging products, software and integration services. These include:

• Specialist consulting and design of current workplace operations applications or systems to TIM
• Specialist consulting and design of current workplace operational practices where TIM can help automate or streamline
• Specialist consulting to help build new applications and integrate them to TIM 

Telstra provides the Next G™ network to deliver your messaging over large coverage areas with high-speed performance.

Telstra Integrated Messaging extends the capabilities of Telstra Desktop Messaging with an emphasis on integration of specialised and customised business applications specific to your organisation. There are also a number of ready-built SMS applications to help manage and streamline workplace processes, including:

SOPRANO Staff Match – a work-shift fulfilment solution that integrates with leading HR and payroll applications. Staff Match automates the often laborious process of manually offering shifts and managing workers replies. Staff Match Brochure

SOPRANO Campaign Manager – a mobile marketing solution that supports broadcast messaging and inbound response management, database creation and permission marketing processes. Campaign Manager Brochure

SOPRANO Mobile Authenticator – a low-cost solution that replaces physical tokens for managing VPN authentication, internet login security, fax authorisations and suspicious transaction authorisation, saving operational overhead. Mobile Authenticator Brochure

Fully customised solutions can be developed to meet your business needs, and integrated with your existing systems and software applications.