Telstra Integrated Messaging powered by Soprano

Streamline business processes, improve workplace productivity, and automate staff, supplier and customer communications with Telstra Integrated Messaging powered by Soprano, accompanied by a suite of software applications for your organisation.

Telstra Integrated Messaging powered by Soprano (TIM) is a hosted web based SaaS (software as a service) solution that allows you to use the power of mobile messaging (SMS and email) to improve and automate marketing, operations, sales, and finance activities in your business.

TIM has helped organisations across a diverse range of sectors including (click to download brochures) banking and finance, retail, health care, hospitality, education, manufacturing, logistics, field force, utilities and emergency services and local government, to improve their business and communications processes by using mobile messaging to communicate with:

• Workforce (dispatch, shift offers, roster changes, etc)
• Prospects (special offers, SMS to an inbound number e.g. Telstra’s Priority One3®, Priority 1300®, etc)
• Customers (supply status, notifications, enquiries, SMS to Priority 1300® etc), and
• Suppliers (break fix, inventory, pricing etc)

TIM provides you with an already built and ready to use suite of web-based applications that can integrate with your business so you can get on with your business. Telstra Integrated Messaging Data Sheet [PDF, 0.98 MB]

TIM provides you with direct access to Telstra’s messaging network, which is one of the world’s most reliable mobile messaging networks, combined with an award-winning suite of web-based applications and world class integration and consulting services from Soprano Design Pty Ltd.

StaffMatch™ – a shift fulfilment solution that can be integrated with leading HR and payroll applications. StaffMatch automates the often laborious process of manually offering shifts and managing workers replies. Download StaffMatch Brochure

Campaign Manager™ – a mobile marketing solution that supports broadcast messaging and inbound response management, database creation and permission marketing processes. Download Campaign Manager Brochure

Reminder™ – an automated SMS reminder and notification solution to issue appointment reminders and confirm appointments in real-time via SMS, helping to reduce failure to attend rates. Download Reminder Datasheet

Emailer and Emailer+™- a tool to communicate with a large number of recipients using email messages.

Mobile Authenticator™ – a low-cost solution that can replace physical tokens for managing VPN authentication, internet login security, fax authorisations and suspicious transaction authorisation, saving operational overhead. Download Mobile Authenticator

TIM provides easy to use tools that can:

• Increase productivity by streamlining and automating communication processes;
• Offer improved customer service and marketing campaigns;
• Reduce complexity with a managed, tailored solution;
• Grow and adapt to your changing business;
• Enhance your competitive edge with innovative communications methods; and
• Manage a large organisational hierarchy with cost centre allocations

Automate routine procedures to save time
Telstra Integrated Messaging powered by Soprano  can provide a ready-made solution for offering shifts to employees and automatically managing their responses. Alternatively, you can automatically manage and reply to thousands of incoming SMS competition entries or add SMS based authentication into your remote working or security policies.

TIM can also be integrated with existing back end applications or new, custom built applications creating a multitude of possibilities.

Create rich marketing opportunities
TIM helps you deliver personalised content directly to customer mobiles.
TIM can automatically interact with customer response messages, capturing contact information, without the expense or potential time delays of printing.

TIM can also be used as a response mechanism to capture and respond to SMS messages sent to an inbound calling number such as Telstra’s Priority One3®, Priority 1300® or Freecall 1800™ services. For more information on this aspect of the solution click here.

Create better group communication
Group messaging is a fast and efficient way of communicating with a large number of customers or employees. Using group messaging, you can send communication via SMS or email without causing disruption to worker’s activities or business meetings. Automated reply messages can keep customers informed, and are ideal for efficient responses to repetitive product enquiries, internal staff communications or competition entries.

Telstra Integrated Messaging can do the following for you:

• Provide a high-capacity, secure SMS messaging capability from any internet / IP VAS based browser or IT system
• Automatically receive, sort and respond to inbound messages, including inbound services such as Telstra’s Priority One3®, Priority 1300® and Freecall 1800™ services.
• Provide real time monitoring, auditing, and evaluation of communication with in built reporting.
• Send one time passwords to mobiles (2 factor authentication)
• Provide access to applications licences ready to deploy and integrate with existing back end systems and processes.

Telstra Integrated Messaging powered by Soprano is an alternative to Telstra Desktop Messaging. TIM is geared towards handling larger volumes of messages for our enterprise customers, and has an emphasis on the integration of a number of ready-built SMS, and email business applications to help automate, manage and streamline workplace processes for your organisation.

Fully customised solutions can be developed to meet your business needs, and integrate with your existing systems such as UC, CRM, ERP and HR databases.

Experience the Telstra difference
Working with Soprano Design Pty Ltd, we can provide highly specialised services in both messaging products, software & integration services. These include:

• Specialist consulting and design of current workplace operations applications or systems to TIM;
• Specialist consulting and design of current workplace operational practices where TIM can help automate or streamline; and
• Specialist consulting to help build new applications and integrate them to TIM.

Telstra provides the Next G™ network to deliver your messaging over large coverage areas with high-speed performance. Click here to check coverage information.

For more information on Soprano Design Pty Ltd click here