Telstra IP Telephony

Telstra IP Telephony offers organisations the features, functionality and self control of the latest IP PBX, without the initial capital expense, ongoing maintenance and need to upgrade. This is achievable via the hosted delivery model that cleverly allows interoperability with existing telephone systems. 

As Telstra IP Telephony is subscription (pay-per-service) based, it is ideal for organisations with sites ranging from large head offices through to small branch offices and remote sites.

The solution is without compromise delivering an extensive range of user and administration features that can help to improve staff productivity and workplace agility such as:

• Unified Communications with integration into Microsoft applications
• High Definition handsets with life-like voice clarity
• Conferencing of up to 8 parties
• Simultaneous Ring across multiple devices 
• Remote working enabling access to the service from any phone

Telstra IP Telephony recently integrated the solution with Microsoft Office Communication Server (OCS) providing an even richer and more productive unified communications experience. This allows enhanced collaboration with colleagues through ‘presence’ capabilities and ‘click to call’ from Outlook and Microsoft Office Communicator. 


Telstra IP Telephony Brochure - Mobility

Telstra IP Telephony Brochure - Real-Time

Telstra IP Telephony Brochure - Feature Packs

Telstra IP Telephony Call Centre Datasheet 

Easy to use and simple to manage
You have full control of your Telstra IP Telephony solution through a web portal whilst Telstra maintains the core platform. This includes handling feature upgrades free of charge.

You’re free to concentrate on your core business while we help you stay productive with the latest technology.

The Telstra IP Telephony solution features the latest in High Definition (HD) Voice – the next generation of voice communications – with an immersive experience, delivering twice the clarity of ordinary phone calls for more life-like richness. HD Voice enables better comprehension and understanding to make your organisation work more effectively.

Users can easily access the most frequently used telephony features with a click of the mouse, which is achieved through integration into Internet Explorer and Microsoft Outlook, via a simple toolbar.

Integration into Microsoft Office Communication Server (available as an optional package) provides powerful ‘presence’ capabilities, so you know when colleagues are on a call. You can be confident Telstra IP Telephony with Microsoft integration will deliver tangible productivity outcomes.

Services that follow you
Being a hosted solution, you can use Telstra IP Telephony remotely. A single phone number works for receiving calls and billing outgoing calls.
Teleworkers and mobile workers find this service especially handy as it lets them access features such as extension dialing, call transfer, conference calls, Outlook Integration and directories, while working away from their office phone.

Disaster recovery can be handled by setting diversions that can be triggered simply by accessing the voice or web portal. The network also has the capability to move traffic between sites to ensure business continuity.

Business efficiency at the right price
With Telstra IP Telephony, the convergence of voice and data in the one network provides organisations with a more efficient communications experience. A single data network helps you to become more commercially and resource efficient by eliminating dual networks.

Telstra IP Telephony is priced per user and is billed monthly. Telephony packages with varying levels of features ensure that costs are optimised so you only pay for what you need.

Being a hosted solution, no complex servers, telephony hardware or software is required - minimising duplication costs at multiple sites, while helping to save on office space and costs.

With real time management you can receive service quality and usage reports and analysis – Know how your system is performing. With Telstra IP Telephony reporting, you can identify your service and usage, and forecast for future success

With Telstra IP Telephony you’ll find it simple to choose the features that best fit your business needs. You can take advantage of Telstra IP Telephony on a per-user, per-month basis.

Choose the package that works best for you:

Basic IP Telephony Pack – An entry-level package that provides simple telephony features to suit most common telephony requirements (e.g. warehouse or lobby areas).

Standard IP Telephony Pack – This pack provides a good balance of basic services, and includes additional features such as voicemail (including voicemail to email), web-based configuration and desktop toolbars for integration into Microsoft Outlook and Internet Explorer. This pack is designed for most enterprise situations: front office, back office, branches, etc.

Executive IP Telephony Pack – A comprehensive package of standard telephony services and advanced features, such as call-routing profiles, simultaneous ring and Remote Office functionality. This pack now features integration into Microsoft Office Communication Server. It’s the pack for executives, their support staff and mobile workers.

Optional user packs
Remote Office Pack
This enables users to access their Telstra IP Telephony service from any end point, on-net or off-net (e.g. home office, mobile phone). This service is especially useful for tele-workers and mobile workers, as it allows them to use all of their Telstra IP Telephony features (e.g. extension dialling, transfers, conference calls, outlook integration, directories, etc.) while working remotely.* Remote Office is included in Executive packs.

Voice Portal Pack
This is a comprehensive voicemail package that can be deployed to Basic Pack users. Voicemail is included in the Standard and Executive packs. This pack gives users access to the voice portal from any phone. After authenticating with a valid mailbox ID and pass code, a menu will be presented allowing users to query, activate, de-activate and program their call-forward service, or to retrieve and store their voice messages. Users can also make calls using voice portal calling.

Hoteling and Hot Desking Pack
This service pack supports mobile workers with hot-desking functions. Hoteling allows Telstra IP Telephony users to associate their service and call profile with another IP phone. ‘Hoteling’ users share office space and phones on an as-needed basis in much the same way as a hotel room. Users can authenticate or log in to a host account via the voice or web portal, allowing them the flexibility of working in the enterprise* while maintaining the profile of their own desk phone.

MiReception Console
This is an integrated, desktop-based, IP Telephony receptionist console for use by front-of-house receptionists or those screening inbound calls for enterprises. It enables consolidation of enterprise-wide receptionist functionality, thus enhancing business processes and delivering rich services in a personalised way.

Web Attendant Console
A web-based Attendant Console enables users (e.g. personal assistants) to monitor a configurable set of users within their business group. The Attendant Console graphically displays users’ status (e.g. busy, idle, do not disturb) as well as detailed call information.

Microsoft Office Communicator integration
This enables users to place voice calls directly from applications such as Office Communicator, Outlook and SharePoint. It allows workers to see at a glance if their contacts are on a phone call, busy or available to be contacted. If available, the user simply clicks on their name to initiate and manage a telephone call.

Optional group packs
Call Centre – Enables organisations to easily set up call centre functionality within a single site or across multiple sites. An ‘agent’ can be any user in the organisation, allowing the flexibility to scale up or scale down depending on demand. Different call distribution policies can be established, e.g. simultaneous, circular, etc. On-screen and email based call reports are available to the supervisor.


* Provided you have a compatible Virtual Private Network (VPN)

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