Cisco Unified Communications

In today's fast-paced business world, making the most of time and maximising business efficiencies are crucial factors in the overall success of any organisation. The need to improve interaction between customers and employees is a key element in helping to deliver business efficiency.

Cisco Unified Communications combined with the Telstra’s unified communications service enables you to collaborate from diverse locations – office or a range of other locations - with a unified system supporting integrated voice, video, presence and mobility applications. Mobile workers can even access many desktop-like functions on their compatible Smartphone with Telstra’s mobility solution to improve collaboration and productivity while on the move^.

Telstra provides a comprehensive service - design, integration, implementation and management services- with the advanced technology of Cisco Unified Communications.    

Telstra’s Unified Communications Solution allows you to tailor a Cisco Unified Communications service and application to your company’s individual needs. 

Telstra also offers other service options that allow you to further tailor your solution. including

• Professional Network Services
• An extensive management capability
• SIP Connect for voice connectivity
• Telstra Managed WAN for data services (This is a required service for the Proactive Managed service)

In addition to the proven Cisco Unified Communications applications covering

• Call Control
• Mobility
• Presence
• Collaboration
• Messaging
• Contact Centres

that can enable an improved and consistent end user experience across your business.

^ Telstra Next G™ mobile telephone coverage depends in part on where you are, what particular handset you are using and whether your handset has an external antenna attached

Enhanced productivity & collaboration
Cisco Unified Communications offers the ability to improve the way that individuals and groups within your organisation interact, communicate, transact and perform by providing integrated communication methods that enable information sharing and conduct online meetings. In addition Cisco Unified Communications offers choice on how you’d like to be contacted, track call statuses and monitor availability of your contacts.

With the seamless integration of Telstra’s Next IP™ network and Next G™ network with the Cisco Unified Communications applications you can provide a single, consistent user experience across a wide range of fixed & mobile devices to your organisation within Australia.

Flexibility of workplace
Through the functionality of Cisco Unified Communications and the capabilities of the Telstra Next IP™ network and Next G™ network, a Telstra Unified Communications Solution can help enable your business to tailor your communications and applications so that they can be accessed from a range of devices, providing workplace mobility and multi site integration.

Empower mobile workers
Telstra’s mobility solution can extend many of the communication capabilities of the desktop to compatible mobile devices to enable more intelligent and productive interactions. Features such as one phone number for multiple phones and one mailbox for voice and text messages can enable faster responses and reduce delayed email exchanges. Functions like Click to Call, hold, resume, transfer and conferencing can improve collaboration. Meanwhile, features that allow switching between voice calls, voicemail, and instant messaging quickly can help mobile staff do more in the day.

Choice and effective cost management
A Telstra Unified Communications Solution provides a single flexible unified communications network across your organisation that empowers you with choice – choice of what is purchased, when and how it is purchased, enabling you to tailor your solution to your business needs as they change. 

Additionally the centralised trouble shooting and management capability of a proactive managed Telstra Unified Communications Solution can enable faster moves, adds & changes and provide a high level of service reliability and availability, which can in turn assist in the reduction of your communications & IT costs.

Manage your unified communications network better
Telstra’s unified communications management services are designed to assist in taking on some of the responsibility for the everyday management of your network to help enable increased network performance, better resource allocation and simpler issue resolution. Options available include reactive management and a proactive management option that may be adopted in conjunction with your Telstra Managed Wan (MWAN) service.  

Benefit from our experience and best practice
Not only does the Telstra Unified Communications Solutions offer highly developed capabilities, Telstra can also provide you with a proven Professional Network Services that span design, integration, implementation & management services, helping you reduce the complexity of its deployment and ongoing support.

Better Together
Telstra & Cisco bring you innovative solutions delivered as a managed service by two of the most trusted brands in networking solutions. With our shared vision and roadmap you can be first to realise the benefits of game changing applications and services as they emerge. 

With a Telstra Unified Communications Solution employing Cisco Unified Communications applications you will find it simple to choose the applications and features that best fit your business needs.
features and applications available include:

Cisco Unified Communications applications

Call Control:  Cisco Unified Communications Manager (CUCM)
Cisco Unified Communications Manager is the call processing component of the Cisco Unified Communications Solution.  It is a scalable, highly available enterprise IP telephony call-processing solution.  CUCM is the heart of an IP Communications solution that provides the call handling, messaging and collaboration that joins people via a multimedia experience.

Messaging:  Cisco Unity Connection / Cisco Unity
Telstra offers a range of voice messaging applications from Cisco that operate in conjunction with Cisco call control.  The prime purpose is to allow a caller to record a message for the recipient when a call is not answered. 

Mobility:  Cisco Unified Mobile Communicator
This application can securely (by enforcing Encrypted (TLS/SRTP)) link select mobile smart phones to Cisco’s enterprise unified communications service and provide desktop-like functions on select mobile phones.  It provides an easy-to-use, graphical interface that allows users to manage powerful communications features simply by scrolling and selecting. 

Collaboration:  Cisco MeetingPlace Enterprise
This is a rich-media collaboration application that delivers integrated voice, video and web collaboration and industry-leading setup, attendance and in-meeting controls.  In addition, external participants can be included in a conference through WebEx.  Collaboration includes voice conferencing, video conferencing browser based meetings, document sharing.

Presence:  Cisco Unified Presence
Cisco Unified Presence collects information about the availability status of another user within the customer network, such as whether the user is using a phone at a particular time (busy, idle or available status).  It also collects information regarding that user’s communications capabilities, such as the capability to support voice, video, instant messaging and Web collaboration. 

Cisco UC Integration for Microsoft Office Communicator (CUCIMOC)
Cisco UC Integration for Microsoft Office Communicator is an easy-to-deploy desktop integration that provides instant access to enhanced Cisco Unified Communications from Microsoft Office Communicator 2007. This tight integration can provide a transparent collaboration experience with Cisco Unified Communications services including softphone, mid-call control, messaging, conferencing, desk-phone control, and phone presence, all directly from a users PC.

Contact Centre: Cisco Unified Contact Center Enterprise
Cisco Unified Contact Center Enterprise (UCCE) is an on-premise contact centre solution with a proven record of overcoming these challenges. Suited for customers who own large, sophisticated or multi-site contact centres environments, Cisco Unified Contact Center Enterprise combines Cisco’s advanced call centre technologies with Telstra’s proven expertise in integration, design, deployment and support. Read more about the Unified Contact Center.

IP Phones
The Cisco Unified IP Phone portfolio includes an impressive array of user-friendly, full-featured phones that allow you to choose the most appropriate devices for your business units. 

Telstra Unified Communications Solutions

Extensive Management options
Telstra provides extensive management options, which include options for Telstra to manage or you to self manage. The options available are:

• Proactive Management
  This includes all design, installation and management services.  This service aims to ensures the IP Telephony servers are fully operational and current, to assist in reducing the risk of potential threats affecting the service.  It also includes preventative maintenance and software support with performance monitoring.
  
• Reactive Management
  This provides expert support only when required, including design, installation and maintenance services.  It includes integrated diagnosis and repair for faults affecting the user experience, potentially caused by Unified Communications applications, UC Server platforms, LAN switches, WAN routers, PSTN access, data network access, or core network.
  
• Self Management
  This includes design and installation services only, with 21-day post-installation support for the installed services. Additional management features are available from Telstra on a Fee for Service basis.

* Telstra has developed an end-to-end capability to design, deliver and manage Cisco’s Unified Communications services and applications.  The product offering is known as Telstra Unified Communications Solution and the terms for this product are located here.