A multimedia contact centre delivered on-demand through a web browser
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Record, analyse and adapt information captured from customer interactions
Integrate customer service interactions with centralised business processes across a range of communication channels to meet key business goals.
Identify trends and the root-causes of contact centre issues with a single integrated solution which records and analyses customer interactions.
Efficiently conduct customer retention campaigns, collections and customer acquisition strategies with sophisticated outbound dialling technology.
Use expanded call-handling capacity and access to relevant customer history and details, to manage calls and customer expectations, quickly and efficiently.
Increase call agent availability and improve customer service with an interactive voice response (IVR) system and caller menu re-direction.
Telstra’s Web Contact Centre provides a feature-rich multimedia contact centre solution, hosted on Telstra’s network and accessed via the internet or private data network.