Strategic Network Outsourcing

Strategic Network Outsourcing offers enterprise and government organisations an opportunity to benefit from Telstra managing their network infrastructure and applications for them. We offer a complete range of products and services, with enhanced SLAs.

We can free you from the capital outlay, and the burden of ongoing deployment and integration, support, management and maintenance, as well as ensuring you are aware of new, innovative technologies. 

Strategic Network Outsourcing allows you to leverage Telstra’s commitment to provide world-class services through our ongoing investment in our people, processes, infrastructure, research and innovation. You can access our highly qualified people when and where you need them.

Leverage our investments
With Telstra as your Strategic Network Services partner, you can benefit from a lower cost base through our economies of scale, investments in network management capability, world-class networks and highly qualified technical workforce - meaning you don’t have to make those investments.  Your cost structure can shift from a fixed to variable one that is aligned with utilisation and unit pricing.

Manage and mitigate risk
Networks are our core business. When you choose Telstra as your strategic partner, we are able to more effectively manage and mitigate the operational risks of your network environment. Only Telstra can see the entire data path from your on-premise equipment to right inside the core networks. Security is embedded in everything we do, and by managing your network environment as an extension of our own we are better able to mitigate and manage any potential disruption to your business.

Modernise your business
The requirement to advance your technology and operational environment is a significant one that requires the right partner. One who understands the risks and realities of such an undertaking. Telstra has successfully managed our own corporate transformation. We have helped many other large organisations to align their ICT environment to current trends.  And we have an experienced team dedicated to helping you achieve your own strategic initiatives.

Gain a strategic partner
Telstra is committed on every level to working with you to achieve your specific objectives and priorities. As your strategic partner, and a member of your team, we will ensure the highest level of customer satisfaction focused on your success - including your issue resolution, governance, service management and innovation.

Experience the Telstra difference
Only Telstra can leverage the ownership and management of the core networks, to design a complete and effective framework for network service delivery. Telstra’s service benefits include:

• A dedicated team focused on your customer satisfaction levels
• Integration with the Telstra Next IP™ network and Telstra Next G™ network
• Tailored advice to achieve your business’s modernisation imperatives
• Depth of both technical and business expertise, as and when you need it
• Best practice governance framework
• Reliable service delivery in a low risk, professionally managed environment.

Telstra enables you to better adapt to the fluctuations of your business and to adjust to any major changes you face while maintaining a competitive cost structure. Features include:
 
Relationship Management
For over 10 years, Telstra has been managing the mission critical services of some of the most complex network environments in Australia, including our own Telstra Next G™ network and Telstra Next IP™ network. The structured, integrated way in which we work with multiple stakeholders has been key to Telstra’s successful engagement with the desired business outcomes aligned to the strategic focus of those networks.

A dedicated Customer Management Team manages the relationship between your business and Telstra and assumes end-to-end accountability of network service delivery. Skilled professionals take care of the integration and transformation of technologies as well as ensuring that change is continuously managed effectively and with minimal disruption to your business.

Service management
To manage and deliver quality outcomes, our teams follow an end-to-end service management approach aligned to the ITIL v3 service delivery model. This provides a consistent framework, universal language and understanding for all stakeholders. Our mature IT service management capability also ensures proactive, professional monitoring and management and ongoing improvement of your services portfolio.

To ensure seamless support across your entire ICT service delivery, our service management processes are fully integrated with both your own and any other service providers’ existing processes. And we help you meet current rigorous compliance demands through reliable network services, coupled with comprehensive SLA management and reporting.

Innovation
When continuous improvement doesn’t create the differentiating value you are looking for, we can help you make a ‘step change’ to take your business to the next level through innovative use of the network. We have created our own unique innovation methodology, which ensures innovation is aligned with your business goals.

Transformation
Network transformation is complex and challenging. To ensure business continuity it’s critical to identify interdependencies and risks up front with a comprehensive transition strategy. Telstra has proven expertise and experience and a disciplined methodology to transform your business. This ensures a smooth transition with minimal disruption to your business.

Governance
Telstra’s Strategic Network Outsourcing governance model aligns to four key areas – operational governance, technology governance, relationship management, and strategy and planning.  It is designed to ensure that your solution is aligned – and realigned – to your business requirements, that we manage any issues, deliver to your expectations, and the agreed SLAs.