Strategic Network Outsourcing

Networks are fundamentally changing the way organisations communicate, collaborate and transact. For many, network performance and reliability has become a fundamental and pressing issue. Without it, your whole operation can be at risk.

With Strategic Network Outsourcing, Telstra caters for every facet of your network operations, underpinning reliability and performance. As a fully managed service it brings together our skilled professionals with proven experience and processes, while giving you low risk access to innovative and emerging network technologies.

Freed from the worries of keeping pace with technological change, you can focus on your core business functions and rapidly responding to changing business needs. Most important of all, when outsourcing your networks to Telstra we fully integrate with your existing communications infrastructure and operations to ensure seamless service delivery. You can rely on it delivering the whole new standards of customer service, productivity and efficiency you seek.

Proven experience
Outsourcing with Telstra lets you benefit in more ways than one. Our experience – over many years and with many customers – has allowed us to invest in world-class tools and proven processes, leading to better service outcomes as we share and build on latest technologies and knowledge – then make them relevant for your business needs.

Scalable, flexible growth
Few organisations have the capacity, staffing and technical flexibility to scale up (or down) as and when your business demands it. The sheer size of the Next Generation Service delivery team – backed by the broader Telstra organisation – means our resources and expertise are always there for you to draw on. You get the network projects and initiatives you need, when you need them.

Looking out for your interests
The more network reliability becomes a prime business concern, the more you can rely on Telstra. Our world class Managed Network Operations Centre and Global Operations Centre provide 24/7/365 day management and monitoring of network environments – both yours and ours. This means all parts of your network are fully visible – and early problem detection always available – to minimise possible business disruption.

Secure in the partnership
Rest easy, you’re doing business with one of the most secure networks in the world. Telstra technical experts are fastidious about complying with rigorous security policies and procedures in every single aspect of network operation and management. Security is an absolute inherent part of everything we build and do here at Telstra.

Experience the Telstra difference
When you add it all up it’s simply better business to be with Telstra. No other provider comes close to offering you all this:

• Australia’s largest, fully integrated network with unmatched reach, capacity, scalability and security
• Proven at designing, deploying, integrating and managing some of Australia’s largest and most complex corporate networks
• Over 2300 skilled ICT professionals and 5000 communication technicians passionate about delivering technical excellence and customer value

Telstra has the capability and track record you require to successfully manage your communication and network service needs.

Relationship Management
Dedicated account management team attuned to your business needs

Service Management
ITIL-aligned service management that performs in line with the rest of your IT Operations. Service includes integration into customer/third party tool sets and process and ability to work as a multi-sourced team with other service providers

Reporting
Extensive reporting across the performance of all the services and functions provided by Telstra

Transition and Transformation
All the experience, skills and methodology you require including the development of process, tools and HR transition

Governance
Model that enables the customer to have control over your activities and escalation paths

Service Level Agreements
Agreements on all aspects including the performance of service management functions (ie not just response/restore), service requests, request for quotes and more.