Overview

Telstra Next Generation Services™ applies smart people and best-in-class methodologies to design, build and manage intelligent network solutions for enterprise and government customers. By working with Telstra you seamlessly connect and protect your most vital assets: people and information.

Telstra Next Generation Services™ leverages a proven track record of extensive capability and deep experience to help organisations transform business, innovate and compete – all the while maximising the value of their network investments.

Telstra Next Generation Services™ focuses on these applications:

• Unified Communications Solutions
• Security Solutions
• Mobility Solutions
• Contact Centre Solutions
• Industry Solutions
• Network Solutions
• Network Computing Solutions

Telstra delivers Next Generation Services™ through our Service Management Framework. You can choose one or more of Telstra’s Service Management capabilities, ranging from Service Desk to a specialist consultancy service like Technology Strategy or Business Continuity. Your Telstra Service Management engagement includes all the benefits of innovation, transformation and governance.  You can also engage Telstra as your strategic ICT partner by leveraging our Integrated Service Management capabilities.

Only Telstra can bring together this unique combination of accredited experts, scalable infrastructure, best practice methodologies, world-leading networks and highly secure facilities, with proven experience across a diverse range of customers.

Achieve your business objectives
Simplify, optimise and transform your network environment to make you more productive and profitable – all while minimising cost and risk. We provide smooth, low-risk and cost-efficient project delivery with minimal disruption to your core business operations.

Tap the best resources
Telstra has a proven track record in successfully transforming, maintaining and managing complex ICT environments incorporating networks, security, unified communications, mobility, contact centre, industry, and network computing solutions. Telstra Next Generation Services™ gives you access to a vast resource of accredited, highly skilled network architects, solution designers and communication technicians.

The right pathway
Telstra Next Generation Services™ can provide experts to assist you at every stage of your network roadmap, working in alignment with your business objectives to deliver a scalable, future proof network environment. Benefit from a dedicated approach to service management that utilises industry-standard Information Technology Infrastructure Library (ITIL) and ISO 20000 alignment, as well as Prince2 and PMBoK project management.

Experience the Telstra difference
Telstra is uniquely positioned to provide resilient network solutions that are planned, built, operated and optimised to the unique needs of your business, as well as business security, resulting in:

• Seamless integration with the Telstra Next G™ network and Telstra Next IP™ network - Australia’s largest, fully-integrated national IP network
• End-to-end visibility across all points of your network
• Specialist expertise across a wide range of ICT fields and industries
• A dedicated team of experts maintaining network performance 24/7
• World-class facilities including the Global Operations Centre and Managed Network Operations Centre.

Telstra Next Generation Services™ delivers a portfolio of application solutions through:

Service Management Framework

• Consulting, Architecture and Design – technology, strategy, architecture and optimisation consulting, as well as detailed technology design, to develop solution deployments that meet specific business requirements
• Program and Project Management – ITIL-aligned, end-to-end project management, delivered by skilled, experienced and well-supported project managers
• Deployment and Integration – successful implementation of network solutions, ensuring optimum performance and smooth migration
• 24/7 Service Desk – a single point of contact for support and service fulfillment
• Service Operations – dedicated technical support, monitoring, maintenance and ongoing management to keep your solution performing at peak levels
• Service Improvement and Reporting – world-class performance tools that collect, collate and analyse service monitoring information to assist your business intelligence

Telstra Next Generation Services™ also incorporates deep customer engagement via:

• Innovation – business partnerships to drive innovation in your business, innovative use of your network and the innovative applications your network empowers
• Transformation – providing experience, expertise and proven methodologies, including process development, tools and HR transition
• Governance – gives you control over activity and escalation paths using proven processes, benchmarked regularly against international best practice

Telstra Next Generation Services™ also delivers an end-to-end ICT services function via:

Integrated Service Management

• Relationship Management – a dedicated account management team consisting of technical and business experts focused on your business needs
• Service Management – ITIL-aligned service management integrated with your own IT operations as well as 3rd party processes and tools