Managed Network Services

The benefits of Telstra Managed Network Services are the end-to-end network visibility Telstra offers, to reliably maintain and manage ICT environments with rapid incident response.

Telstra’s Managed Network Services are designed to support your network performance, business continuity and financial objectives, by cost efficiently providing:

• Resilient solutions that integrate with the Telstra Next IP™ network and Next G™ network
• Monitoring, technical support and incident response
• Single point of contact service desk, from problem through to resolution
• Business security, at every layer of the network

Utilising a unique viewpoint, Telstra can see the entire data path from your on-premise equipment, right through to the core Telstra Next IP™ network and Telstra Next G™ network, to accurately identify and isolate network issues. This enables us to rapidly resolve network faults with minimal disruption to your core business operations.

Reach peak performance
Establish a leading edge by accessing the latest ICT technologies, tools, people and processes. Our skilled technicians work with innovative technologies every day, are experts in supporting complex network infrastructure, and are supported by our own far-reaching, resilient networks. Your enterprise can maximise network performance by leveraging our expertise and experience to isolate potential faults faster, respond appropriately and minimise any disruption to your business.

Reduce risk and complexity
Achieve productivity gains in a low-risk, future proof, managed network environment. Managed Network Services helps you simplify ICT operations through a single point of accountability and support through a service desk and web portal. Access world-leading technology, fully maintained and vendor managed via our Managed Network Operations Centre.

Cost effective investment
Managed Network Services can simplify management and reduce your capital outlay in network infrastructure, upgrades, monitoring and maintenance. Productively allocate your time and resources to core business – while your networks, security, communications and hosting are expertly managed on your behalf. Managed Network Services provide cost efficient access to a vast resource of ICT specialists, precisely when you need them.

Experience the Telstra difference
By owning and operating the world-leading Telstra Next IP™ network and Telstra Next G™ network, Telstra is ideally positioned to provide:

• Access to Australia’s largest, fully-integrated national IP network
• End-to-end visibility across all points of the network
• Specialist expertise and depth of support
• A dedicated team of experts maintaining network performance 24/7
• World-class facilities including the Global Operations Centre and Managed Network Operations Centre.

Service Improvement and Reporting
Telstra’s investment in advanced network tools, coupled with our capabilities around process methodologies are the key to superior network reporting and instrumental in Telstra’s continuous improvement process, providing:

• Performance, activity and utilisation reporting
• Advice and next steps on any issues highlighted in reports
• Experts to continuously seek opportunities to optimise your network.

Technical Support and Maintenance
Our highly skilled and experienced people have the depth of knowledge and experience to recognise issues before they impact your business, and to provide you the support your business requires, when you need it, as well as:

• Remote and on-site support
• End-of-life equipment replacement
• Management of 3rd party vendors.

Service monitoring and management
Telstra’s Managed Network Operations Centre (MNOC) cares for your networks and our Global Operations Centre (GOC) cares for our own networks. The combined monitoring and management capabilities of these facilities allow us to see whether any issue is located within your environment or whether it is in the Telstra environment. End-to-end monitoring and management through the MNOC, provides services including:

• Proactive monitoring around-the-clock, all year round
• A dedicated Incident Management Team
• Asset management.

Service Desk
We continuously invest in our Service Desk tools, people and processes, and we are flexible in the ways in which you can engage us – you can log a service call by phone or email and in most cases, via the portal. Our Service Desk features include:

• Single point of accountability
• Working to your service level agreements
• Level 1,2,3 and 4 assurance.