• Audio: Lube Markovski - Legacy network upgrade - In this episode we speak to Lube Markovski, a project manager at Telstra's Enterprise and Government division. Lube was one of the key people at Telstra who helped a large Australian bank upgrade its computer network infrastructure in record time, within budget and without disruption to any of its banking services
• Audio: Nicholas Lisgaris - Call Centre Transformation - In this episode we take a look at one of Telstra customer's in the food and beverage industry that embarked on a major upgrade of its contact centres in Sydney and Auckland. The company moved to Telstra's Cisco Unified Communications environment to connect their telephone, desktop and software application environments.
• Audio: John Dinneen - Migrating to IP Telephony - One of the big challenges facing large companies is what do you do when your old telephone system's out of date? In this episode I caught up with John Dinneen, a project director at Telstra Enterprise and Government who helped his customer move to IP telephony, and a unified communications system that connects phone, desktop and software applications.
• Audio: University of Ballarat - Todd Walker is the pro-vice chancellor of Learning and Quality at the University of Ballarat. He brought Telstra on board to do an ICT assessment across both the staff and student bodies at the university.
• Audio: Podcast - Ragna Bell - Ragna Bell of the the IBM Insitute for Business Value tells Hugh Liney of Insights from the world's leading CEOs in Rethinking The Enterprise.

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• Servicing Micro Businesses: What Financial Institutions Need to Know [PDF, 6.11 MB]

  This white paper identifies the key trends towards increased workplace mobility and information and communication technology (ICT) intensity. It reveals that access to finance and investing in new technologies are the two most important issues to improve Micro Businesses performance over the coming year. It also provides financial institutions with rich and practical insights into the importance of improving customer service to this vital sector.

• Public Safety and Security: a network-centric approach to community safety in Australia [PDF, 4.89 MB]

  Australia’s Emergency Services Organisations face many challenges that could impede the vital co-ordination and communication necessary to provide a rapid and synchronised response. Telstra believes that ICT holds the answer to these problems and that the future for public safety and security in Australia will depend on the continuing adoption, migration and implementation of a single, network-centric communications architecture for emergency management.

• Telstra: Delivering Solutions to the Modern Manufacturer [PDF, 1.76 MB]

  Telstra understands the pressures facing Australian manufacturers, including the need to juggle issues such as productivity, sustainability, increasing regulation, globalisation, skills shortages, capital constraints and volatile energy, distribution and raw materials costs. This white paper outlines the service offerings and delivery processes that change the way manufacturing organisations and employees work to help them maintain strong, integrated and resilient supply chains to deal with the challenges and strengthen communication with customers, suppliers and staff.

• Mobile Applications [PDF, 0.11 MB]

  This paper outlines the development of the mobile enterprise applications market, discuss the benefits of using mobile applications, describe mobile applications offerings and discuss the mobile applications ecosystem.

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  Make space for Innovation: Clean up your backyard

  By Leonie Valentine, General Manager Customer Experience Marketing - 13/07/2010

  A couple of weeks ago we had seven families, about 30 people, over for Sunday brunch. It was a chaotic but collaborative effort, with kids and adults circulating around a large dining table with different contributions from each family. Somehow it all just...

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  iPad frees the Enterprise

  By Roger Spence, Business Development Manager, Infrastructure as a Service and Managed Hosting - 04/06/2010

  Earlier this week Apple CEO Steve Jobs spoke at the D8 conference in California.  One of the things he said that really resonated with me was his analogy of PC’s and trucks (extract from CNET):

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  BlackBerry® Pearl™ 3G smartphone vs iPhone

  By Joel Eggenhuizen, Online Marketing Specialist - 26/05/2010

  Comparing BlackBerry® smartphones to iPhones has become far easier, mainly because BlackBerry smartphones are a personal device used for more than just delivering email in a corporate world.
  I’ve talked before about the joy of only having one phone...

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  Houston – Do we really have a problem?

  By Hugh Saddington, Principal Strategy & Business Development Specialist - 24/05/2010

  Copenhagen’s failure, the deferral of the ETS until 2013 and the global slow down all mean that  Carbon pricing is dead, at least until 2013 and beyond. It’s time to forget about energy productivity and focus on selling more stuff to our customers.   Really? ...

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  The National Health and Hospitals Network Agreement - How significant is the reform?

  By Bernadette Gibbons, General Manager for Health - 13/05/2010

  The Prime Minister recently announced the agreement reached with seven of the eight states and territories yesterday as historic, and representing “the most significant reform to Australia’s health and hospitals system since the introduction of Medicare”.   Under...

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