With Telstra IP Telephony, you’ll find it simple to choose the features that fit your business needs. You can take advantage of Telstra IP Telephony on a per-user, per-month basis with a range of packs. Choose the pack that suits best:
Basic IP Telephony Pack – An entry-level package that provides simple telephony features to suit most common telephony requirements (e.g. warehouse or lobby areas).
Standard IP Telephony Pack – This pack provides a good balance of basic services, and includes additional features such as voicemail (including voicemail to email), web-based configuration and desktop toolbars for integration into Microsoft Outlook and Internet Explorer. This pack is designed for most enterprise situations: front office, back office, branches, etc.
Executive IP Telephony Pack – A comprehensive package of standard telephony services and advanced features, such as call-routing profiles, simultaneous ring and Remote Office functionality. This pack now features integration into Microsoft Office Communication Server. It’s the pack for executives, their support staff and mobile workers.
Optional user packs
Remote Office Pack
This enables users to access their Telstra IP Telephony service from any end point, on-net or off-net (e.g. home office, mobile phone). This service is especially useful for teleworkers and mobile workers, as it allows them to use all of their Telstra IP Telephony features (e.g. extension dialling, transfers, conference calls, outlook integration, directories, etc.) while working remotely.* Remote Office is included in Executive packs.
Voice Portal Pack
This is a comprehensive voicemail package that can be deployed to Basic Pack users. Voicemail is included in the Standard and Executive packs. This pack gives users access to the voice portal from any phone. After authenticating with a valid mailbox ID and pass code, a menu will be presented allowing users to query, activate, de-activate and program their call-forward service, or to retrieve and store their voice messages. Users can also make calls using voice portal calling.
Hoteling and Hot Desking Pack
This service pack supports mobile workers with hot-desking functions. Hoteling allows Telstra IP Telephony users to associate their service and call profile with another IP phone. Hoteling users share office space and phones on an as-needed basis in much the same way as a hotel room. Users can authenticate or log in to a host account via the voice or web portal, allowing them the flexibility of working in the enterprise* while maintaining the profile of their own desk phone.
MiReception Console
This is an integrated, desktop-based, IP Telephony receptionist console for use by front-of-house receptionists or those screening inbound calls for enterprises. It enables consolidation of enterprise-wide receptionist functionality, thus enhancing business processes and delivering rich services in a personalised way.
Web Attendant Console
A web-based Attendant Console enables users (e.g. personal assistants) to monitor a configurable set of users within their business group. The Attendant Console graphically displays users’ status (e.g. busy, idle, do not disturb) as well as detailed call information.
Microsoft Office Communicator integration
This enables users to place voice calls directly from applications such as Office Communicator, Outlook and SharePoint. It allows workers to see at a glance if their contacts are on a phone call, busy or available to be contacted. If available, the user simply clicks on their name to initiate and manage a telephone call.
Optional group packs
Call Centre – Enables organisations to easily set up call centre functionality within a single site or across multiple sites. An agent can be any user in the organisation, allowing the flexibility to scale up or scale down depending on demand. Different call distribution policies can be established, e.g. simultaneous, circular, etc. On-screen and email based call reports are available to the supervisor.
* Provided you have a compatible Virtual Private Network (VPN)